Shipping &
Returns Policy

Shipping

30-day money back policy* Once the product is returned under our 30-day money back policy (* not applicable on solitaires above INR 3 lakh and coins) 100% refund will be credited to your BlueStone account.
- Blue Cash - You can refund the amount to your last payment sources or bank account as the case may be.
- Blue Credits - You can use it for a future purchase. The amount cannot be refunded.
- Voucher/Gift card - Based on the terms and conditions of the voucher/gift card (for e.g. one-time use vouchers, discount vouchers are not applicable for refund), the amount will be refunded back to the same voucher/gift card.

Will I have to pay for shipping the product back to you under the 30-day money back policy? We offer FREE return shipping across India for all products within the 30-day money back policy.

How do I return the product to BlueStone within 30 days?

  1. Select the item in your order that you want to return from here
  2. Ready your jewellery in the original packing material along with the certificate.
    1. If the product value is less than Rs. 35,000, then please hand over the product to the person coming for pickup
    2. If the product value is Rs. 35,000 or above and a BlueStone employee is picking the product, then please hand over the product to the person coming for pickup
    3. If the product value is Rs. 35,000 or above and if the return pickup has been arranged via one of our 3rd party logistics partners; first you will receive a tamper-proof packet from us. Please secure your jewellery in it and seal it before the pickup person arrives at your doorstep. Once sealed, the packet cannot be opened unless destroyed. We will arrange for the pickup once you have received the tamper-proof packet. On the date when the pickup is scheduled, please hand over the packet with the product to the person.
  3. Please collect an acknowledgement (pickup receipt on paper/ photo of tracking number/ SMS confirmation of pickup)
  4. Once we receive the product at our warehouse, your refund will be processed to your BlueStone account in 2-3 working days after a quality check.

Lifetime Exchange & Buy-Back Policy: We offer Lifetime Exchange & Buy Back on all purchases* made from BlueStone within India. You may avail Lifetime Exchange & Buy Back by presenting your purchase at a store or raising a request online. The exchange/buy back value will be calculated as per the current market value on the day the exchange request is raised. ₹ 500 processing charges for shipping and handling, along with any applicable deductions as mentioned below, will be applicable if the LTE/LBB is initiated online. If the product is handover at the store; ₹ 500/- processing charges will not be applicable.

If you received a discount or any gift while making your purchase, we will deduct the equivalent value, as applicable. You can also choose to return the gift received.

For solitaire jewellery, if the solitaire certificate(s) is missing, then a standard deduction of ₹ 3500 will be applicable per certificate. For larger solitaires, the deduction may be higher than ₹ 3500 based on the size.

Lifetime Exchange

If you choose to avail Lifetime Exchange on your purchase, the final exchange value will be loaded as Blue Credits in your BlueStone account after Quality Check (QC). The Blue Credits will remain valid for 365 days and can be used to purchase jewellery (except Coins and Solitaires) with us. You cannot encash the amount.

Lifetime Buy-Back

If you choose to avail Lifetime Buy Back on your purchase, the final buy-back value will be loaded as Blue Cash in your BlueStone account after Quality Check (QC). The Blue Cash will remain valid for 365 days and can be used to purchase anything with us or be encashed.

Category Exchange Value BuyBack Value
Diamond & Gemstone Jewellery

100% of gold/platinum value at current market rate

100% of diamond/gemstone value at current market rate

100% of gold/platinum value at current market rate

90% of diamond/gemstone value at current market rate

Plain Gold /Platinum jewellery 100% of gold/platinum value at current market rate 100% of gold/platinum value at current market rate
Coins 100% of gold/silver value at current market rate 100% of gold/silver value at current market rate
Solitaire Jewellery & Loose Solitaires

100% of gold/platinum value at current market rate

100% of diamond/gemstone value at current market rate

90% of solitaire value at current market rate (Up to INR 5 lakh)

100% of gold/platinum value at current market rate

90% of diamond/gemstone value at current market rate

80% of solitaire value at current market rate (Up to INR 5 lakh)

List your solitaire and get current market rate subject to someone purchasing your solitaire (Above INR 5 Lakh)

 

Note:

  1. You will be required to visit the Order History page within 15 days of receiving the valuation to approve or reject the calculation. Once you accept the valuation, the amount will be refunded to your BlueStone account. In case of non-approval beyond 15 days, the amount will be auto-refunded to your BlueStone account. In case of rejection, we will ship the jewellery back to you.
  2. Based on our quality inspection, we reserve the right to change the exchange/buy back amount of the product.
  3. For BlueStone products not bought from BlueStone Stores/Website(www.bluestone.com)/App an additional deduction of 5% would be charged over and above the above mentioned Lifetime Exchange & Buy Back policy.
  4. BlueStone products bought from non-BlueStone Offline Stores will not be eligible for exchange/buy back.

Free Shipping We provide free delivery/shipping on all items within India.

Transit Insurance All goods will be fully insured by BlueStone until they reach you, so your purchase is 100% safe.

Customer Delight Need help? Think we could have done something better?

We are listening and happy to do what we can to improve. Please let us know.

We can be reached at cs@BlueStone.com or at 18004190066 between 9 am-10 pm, 7 days a week.

Our registered office address is:

BlueStone Jewellery and Lifestyle Pvt. Ltd.
No 89/2, Munnekolala, Marathalli Outer Ring Road, Marathahalli, Bangalore 560037, Karnataka, India